–We have a communication problem!” –I can’t work with these difficult people.” –Why doesn’t my team follow instructions?” –She [or he]’s being difficult!” –No one understands my situation!” –People aren’t listening to me!” –I can’t seem to get my point across.”

Do you frequently hear statements like these from your executive team, staff, co-workers or colleagues? Do you experience communication difficulties with your customer service team? Would you like to learn positive ways to manage conflict?

Nancy encourages and teaches her audiences to recognize and experience the power of their words, actions and behaviors. She integrates open discussion and group exercises, as well as one-on-one practice and role-playing into her programs. These experiences allow seminar participants to apply and practice the tools and techniques presented.

Professional Training Seminars or Workshops

• Communication Skills
• Vision/Mission/Purpose
• Goal Setting
• Leadership Development
• Teambuilding
• Stress Reduction/Management
• Conflict Management
• Customer Service
• Telephone Skills
• Marketing and Public Relations
• Non-profit Fundraising

“Professionalism, laced with common sense’ is the phrase I would use to describe Nancy Harkins' teaching content and style. She enabled our leadership group to grasp complex issues and apply direct and understandable techniques in solving them. I would recommend her highly.” Toni O. Tucker, Co-owner O'Hair Shutters, Ltd. Lubbock, TX

“We have some people at our company in key positions that are presenting some real problems and putting the future of our company in real jeopardy. This is why the President and myself took your seminar, to try and turn this situation around. After taking your seminar we feel that we now have the necessary tools and skills to deal with this situation with confidence.”

Howard J. Campbell
Operations Manager
Thermal Engineering of Arizona